Privacy Policy

Last updated: 22 April 2026

1. Who we are

Duronel Ltd is the data controller for the personal data described in this policy. Duronel Ltd is a digital consultancy based in England & Wales. Registered address: [Insert registered address]. Company number: [Insert company number]. ICO registration number: [Insert ICO registration number].

Contact email: info@duronel.co.uk

2. What data we collect

We may collect and process the following personal data:

• identity data such as your name;
• contact data such as your email address and any details you include in an enquiry;
• communications data relating to correspondence with us;
• cookie and consent data used to remember your privacy choices;
• limited technical information that is necessary for secure delivery of the website.

We do not knowingly collect special category data unless you choose to include it in correspondence with us.

3. How we collect your data

• when you complete and submit our contact form;
• when you email us directly;
• when your browser stores essential website cookies or your cookie preferences;
• through basic server and security logs generated when you access the website.

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Legitimate interests to respond to enquiries, manage business relationships, maintain website security and improve our services.
• Consent where optional cookies or preference technologies are used.
• Legal obligation where we need to retain records for compliance, tax or regulatory purposes.

5. How we use personal data

• to review and respond to business enquiries;
• to provide consultancy proposals, project communications and follow-up discussions;
• to maintain website functionality and respect your cookie choices;
• to detect, prevent and investigate misuse or security issues;
• to keep appropriate administrative records.

6. Cookies and analytics

Our site uses strictly necessary cookies and may store your cookie preference choices. Analytics cookies are not currently active. If optional analytics or preference cookies are introduced later, this policy and our Cookie Policy will be updated before they are enabled.

7. Data retention

• contact form and enquiry records: typically retained for up to 24 months from the last meaningful contact unless a longer period is required for a live engagement or legal reason;
• cookie consent records: retained for up to 12 months so we can honour your preferences;
• security and technical logs: generally retained for up to 12 months unless investigation or legal obligations require longer retention.

8. Sharing your data

We do not sell personal data. We may share limited information with trusted service providers that help us host, secure or operate the website and our communications, but only where they are bound by appropriate confidentiality and data protection obligations.

9. International transfers

Where service providers process data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

10. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability where processing is based on consent or contract and carried out by automated means;
• withdraw consent for optional cookies at any time.

To exercise your rights, please contact us at info@duronel.co.uk.

11. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office in the UK.

12. Changes to this policy

We may update this policy from time to time to reflect legal, technical or business changes. The latest version will always be published on this page with the last updated date shown above.